Primary Responsibilities

Group Sales Management

• Develop and implement strategies to grow group booking revenue.
• Analyze booking trends and customer segments to identify growth opportunities.
• Analyze booking and purchase behavior of travel partners to identify revenue opportunities and process improvements.
• Collaborate with Sales, Revenue Management and Pricing teams to optimize group offers and conversion.
• Periodic reporting to President/CCO and other relevant Mancom for Group Sales Performance. 

Policy & Process Development

• Create and maintain policies for ticketing and group booking, pricing, payment terms, and service levels.
• Design efficient workflows for booking approvals, customer communications, and fulfillment.
• Ensure alignment with legal, finance, and compliance standards.
• Identify customer/travel partner pain points and create policy or process improvements.
• Evaluate periodically competitor’s tools, group booking policy, process flow and recommend improvements.
• Monitoring of exception report for irregularities/non-compliance. 

Vendor & System Management

• Serve as the primary liaison with the group booking tool provider.
• Negotiate commercial contract conditions with the vendor.
• Define and prioritize system enhancement projects based on user feedback and business needs.
• Lead UAT, rollout, and training for new features and upgrades.
• Monitor system performance and ensure alignment with revenue goals.
• Conduct periodic business review with corresponding data analysis with vendor. 

Cross-Functional Collaboration

• Work closely with Revenue Management, IT, Digital Office, Customer Care, Customer Service Ops, Legal, Finance, and other relevant teams.
• Represent the department in system-related forums and vendor negotiations.
• Drive continuous improvement through feedback loops and performance reviews.

Data Reporting & Analysis

• Creation of Department dashboards and ad hoc reports for revenue, trends and productivity analysis for travel partners.
• Ensure accurate source of data for data analysis and strategy.
• Creation of staff productivity report to monitor KPIs and SLAs. 

Finance & Administration Oversight

• Manage department-level OPEX/CAPEX budgets and forecasts.
• Oversee contract payments, safekeeping of department files and records, SAP transactions, Anaplan, and office requisitions.
• Ensure timely and accurate processing of financial documents and reports from multi-cost centers within the department.
• Manage special and/or confidential travel requirements of VIPs.
• Regular updating and approval of Department Manual for various procedures (i.e. Onboarding of new staff, System Access, training requirements, Filing of BTA/TER, etc.).
• Handles internal and external audit in collaboration with internal teams.

Qualifications:

• Must be a graduate of a Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, Tourism or related field 
• MBA or other relevant advanced degrees are preferred but not required.
• Must have working knowledge in Airline Reservations System
• Must be adept at Project Management, while system & process enhancement experience is preferred 
• Must be proficient in Business Intelligence & Data Visualization Tools, such as Power BI, Tableau, etc.  
• Must have a valid work visa or legal authorization to work in the Philippines